TRADE/WHOLESALE ACCOUNT TERMS AND CONDITIONS
HOW TO ORDER:
You may order online with your unique trade code to receive discounted pricing. Trade codes may be entered at checkout. Alternatively, you may email us at firstname.lastname@example.org with a list of items and quantities. Upon receiving your order, we will send you a digital invoice for the total charges.
In stock items will be shipped immediately. Non-stock items will ship within 4-5 weeks. Email us for availability for immediate fulfillment or rush orders. Rush orders will incur a $125.00 rush fee.
All prices are listed in US dollars. All authorized retailers will receive 50% off the MSRP, plus the cost of shipping. Trade clients (interior designers, architects etc.) will receive 20% off the MSRP, plus the cost of shipping. Prices are subject to change without notice.
A minimum order of $1000 is required on opening orders that include pillows, paper goods or gift items. Initial orders for new accounts must be paid in full before items are shipped out. We will contact you with your order total and a digital invoice.
No minimum order is required for re-orders. If you are one of our returning vendors and wish to pay within 30 days of your order, let us know and we will update your invoice. Late payments are subject to a 5% late fee for every 30 days past due.
CHANGES TO ORDERS:
Any changes or cancellation to orders must be emailed to email@example.com within 48 hours.
METHOD OF PAYMENT:
Payments through Square, Stripe, Paypal and checks are all accepted forms of payment.
DELIVERY & SHIPPING:
Though your shipment will likely go out sooner, please allow up to 2-4 weeks for your order to ship. Shipping/handling charges will be calculated and added to your order total when the order is ready to ship. We reserve the right to use our discretion as to the carrier to be used on any shipment. Your preferred carrier may be used if the you agree to assume any additional transportation charges.
NATURE OF HANDMADE PRODUCTS:
Due to the nature of our production method, each product may vary slightly.
DAMAGES / DEFECTS:
Please inspect all shipments immediately upon arrival. Please contact Meredith Grabham, LLC at firstname.lastname@example.org within 5 days of receipt of damaged or defective shipments. Returned merchandise will be replaced with new merchandise. Returned merchandise will not be accepted if it is held for more than 15 days after receipt.
RETURNS / EXCHANGES:
Wholesale merchandise may not be returned or exchanged. We only accept returns in the case of defective merchandise as noted above.
CONSIGNMENT: At this time, we are not able to do consignment.